Frequently Asked Questions

General Questions
What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.

Payment
What payment methods do you accept?

You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose

Shipping
Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - United-States: 1-2 days - Canada: 1-1 days - Australia: 2-3 days - France: 2-3 days - UK: 2-3 days - Germany: 2-3 days

Returns
Do you accept returns?

We do accept returns in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request To ask for a return, please contact our support using our helpdesk

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Other questions
Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family. To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link. Any of your friend who decides to place their first order using your referral link will get enjoy a 20€ discount. In return you will be credited to 20€ too for helping us spread the word. For more information, please refer to our referral program terms & conditions.

Do you have physical stores?

 We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada. The full list of stores that resell our products can be found on our stores locator map.v